AI Support Disclosure
Public knowledge, ticket memory, provider processing and human support.
Effective 2 November 2026
Pryn Team · Operator contact: Mostafa Eyd · [email protected]
What the assistant does
PrynBot AI Support is an automated Premium feature, not a human representative. It answers using the member’s question, bounded history from that ticket and relevant public server guidance. It can be incorrect, incomplete or unavailable. The public website demonstration is scripted and makes no AI requests.
Information sent to Groq
The current setup uses Groq. The member’s question, limited ticket history and selected public guidance can be sent for inference. The knowledge checks exclude private staff spaces and other ticket archives. Attachment contents are not automatically supplied in the reviewed implementation. Do not submit passwords, recovery codes, payment-card details or unnecessary sensitive information.
Provider controls and retention differ from PrynBot’s transcript retention. Groq offers Zero Data Retention controls, but a website deployment does not verify account settings or eliminate all provider usage metadata. Consult Groq’s data documentation and contact Pryn Team for questions about the active configuration.
Staff takeover and ticket closure
Request a person using the ticket controls or ask for human help. Questions that cannot be answered reliably, staff-only requests and provider failures hand off to the configured team. Human claims or replies pause AI. Staff availability and configured waiting windows can delay automatic replies.
The ticket owner must explicitly confirm resolution. AI output, silence or a friendly “thanks” cannot authorise closure. Relevant new activity can invalidate an old confirmation. Closing clears ticket AI session memory; separate transcripts follow the data policy.
Quotas, search and appropriate use
Groq Free quotas, capacity and network conditions apply. There is no unlimited quota, permanent availability or instant-response guarantee. The current setup has no web-search tools or paid fallback. Response timings shown in the website demonstration are illustrative. AI is not an emergency service or a replacement for professional advice.