Data, transcripts & privacy requests
Find the right team for a transcript, correction or deletion request.
Start with the relevant support team
For a server-specific ticket, contact that server’s staff privately. For PrynBot account or service-level concerns, use the official support server and ask staff for a private route. Do not post private ticket content or identifying documents in public channels.
Requesting a transcript
ModMail includes member transcript controls; authorised staff can export a case using /transcript. A staff export can include internal notes, so staff should verify the correct audience before sharing any export.
Information that helps identify a record
Provide the relevant server, ticket reference and the Discord account involved. Staff may need to verify ownership or authority before acting. Never send a password, bot token, API key or payment-card number.
What deletion can mean
Clearing AI session memory, deleting a support case, removing a dashboard account and deleting a payment record are distinct operations. Separate records or backups may have different legal and operational requirements. See the data policy for retention controls, operational targets and how to request assistance.
Contact and rights
Email [email protected] for access, correction or deletion requests. Include your Discord ID and the relevant server or service. Do not send passwords or identity documents in the initial message. Read the Privacy Policy and Data Policy for applicable rights and retention limits.