Subscription cancellation & refunds
Cancel renewals, request a refund or resolve missing Premium.
Cancel a subscription
Sign into the purchasing Discord account, open billing in the dashboard and follow the Stripe portal cancellation controls. Keep the confirmation and check the effective end date. Uninstalling the bot or leaving a server does not cancel recurring payments.
Ask for a refund
For a first purchase, email [email protected] within fourteen calendar days to request the full refund described in the billing policy. Include your Discord ID, purchase date and receipt reference. Do not send card details. Contact us for incorrect charges or service faults even outside that period.
Access is missing
Check the purchasing account, current server-management permission and paid subscription status. Refresh billing in the dashboard once after checkout. If access remains missing, send support the transaction reference and the relevant error. Do not purchase a second subscription simply to troubleshoot.